1 .What's the return policy?
If you are not satisfied with the item, please contact the service people on line or via E -mail. You need to send the picture of the item to our mail box. We will give you the return address when we confirm the problem of the quality .

2 .How to choose the size?
If you want to choose the middle size of two,for example, Eur37.5,we suggest you go to the next.you may choose: Eur38.

3 .What you need to get your item?
You need to show your identification card to the post man when they send your item to your house.The express company will? call your number if your address changes.

4 .Are the pictures true or false?
All of the picture are in-kind taken by ourselves,The color phenomenon may occurred only in a few pictures, check them clearly before take the item into your chart.

5.How long does it take for delivery?
Generally, you may receive the item in 8-12 working days after you paid your order,which are free for shipping worldwide.

6 .How to track your item?
We will send you your tracking number in 24-36 hours after we receive your money.You may check your item on the web of : http://www.ems.com.cn/english-main.jsp

7 .How to register and pay?
(1)You can login in our website to purchase on line.Click the "My account","Creat account" button, fulfill some necessary steps, such as: name, address, city, postal code. Telephone, and the State
(2) fill out some necessary steps, such as: name, address, city, postal code. Telephone, and the State
(3) Add the product? to your chart
(4) Edit shipping address and choice of transport mode (Best way Ems, Free shopping)
(5) Input the coupon code and select the payment method (we now only support credit card payments)
?(6) Click Finish to order. Page would Jump to the credit card company and the payment page. SSL encryption.

8.Ways to pay:
You may pay via Credit Card Secure Payment..

9 .Why It shows declined when I pay? via credit card?
You've entered the wrong information.
The card does not support on-line shopping.
The money in your card is not enough.
You have bad payment records and don't pass the GSPAY filtration system (not payment by a deception, etc.)

10 .Common payment error code:
101 customers IP does not match the selected countries102 The IP of the client's country is blocked 103 Customer's IP United States does not match the state 104 card holders who deceived 105 fraudulent card number 106, the language of the client browser is blocked 107 client countries, blocked 108 fraudulent e-mail address 109 deceived IP 110 deceived phone numbers to 111 client browser is blocked 112 transaction limit in excess of the maximum 113 hours IP restrictions 114 Unreasonable customer information